DevRev

DevRev is an AI native platform that connects customer support and product development on one system of record. It links three core objects: identity (the customers and developers involved), parts (the products, capabilities and features customers use, and the code and services builders create) and work (conversations, tickets, issues, enhancements and tasks). A customer conversation can be escalated into a ticket, a ticket linked to an engineering issue, and an issue tied to the product part it affects, so support and engineering share one graph instead of syncing separate tools. DevRev sells its products as computers for specific teams: Computer for Support Teams handles conversations and tickets, Computer for Builders manages issues and enhancements, and Computer+ Support, Computer+ Build and Computer+ Observe extend those surfaces. A Customer Support Agent resolves customer questions automatically. The platform is extended through marketplace apps, public and beta APIs based on the OpenAPI 3.0 specification, webhooks, the PLuG web SDK and mobile SDKs for Android, iOS, React Native, Cordova and Flutter. A similar work check during creation helps prevent duplicate tickets and issues, and work items can be linked in parent and child relationships. Pricing is set out on DevRev's pricing page, with larger deployments arranged through its sales team.