About BigPanda
BigPanda is an agentic IT operations platform that uses AI to automate detection, triage and resolution of incidents. It is aimed at IT operations, incident management, IT service management and site reliability teams that want to reduce slow response times and manual work in handling alerts and outages.
The platform is organized around several named capabilities. AI Incident Prevention is meant to predict and head off incidents and outages. AI Detection and Response automates first line work, and the vendor promotes an L1 Agent for that purpose. AI Incident Assistant supports second and third line engineers and site reliability staff during investigation, and the vendor describes it as generating post incident documentation. An IT Knowledge Graph underpins these features, and the platform integrates with tools such as Jira and ServiceNow, with a wider integrations list on the site. The vendor also publishes material on applying agentic AI to IT change management, aimed at flagging high risk changes before they cause incidents.
Pricing is not published. The pricing page is a demo request form, so quotes and trials go through the vendor's sales team.
BigPanda positions its current product as the evolution of AIOps, the earlier category of machine learning applied to alert correlation, and sells primarily to enterprises across sectors such as financial services, insurance, manufacturing, retail, airlines and managed service providers.
