BMC Helix

BMC Helix is BMC Software's service and operations management platform, now positioned around agentic AI for ServiceOps. It brings IT service management, enterprise service management, AIOps and observability, and discovery into one platform, with a fleet of AI agents that detect conditions, decide on a response and act, so that human teams spend less time on ticket handling and manual triage. It is built for enterprise IT organizations running complex estates. On the service side, BMC Helix ITSM covers incident, change and request management; ESM extends the same workflows to HR, field service and other employee and customer facing functions; Digital Workplace and the BMC Helix Employee Navigator virtual assistant give staff a conversational front door. On the operations side, AIOps and Observability provide event management, network management and capacity optimization, and Discovery maps assets and service dependencies. Named agents include Service Collaborator, which assists on support tickets; Log Analyzer, which summarizes log data; and Change Risk Advisor, which assesses the risk of a proposed change. The platform is delivered as a managed service. Pricing is not published. BMC directs buyers to a request pricing form and offers free trials and demos on request. A point of note for anyone bookmarking documentation: the BMC Helix pages on bmc.com now redirect to the helixops.ai domain, which BMC uses as the product's primary web presence, while bmc.com itself concentrates on its workflow orchestration product and the mainframe portfolio.