ClientZen

ClientZen is a customer feedback analytics platform that pulls support tickets, reviews, call transcripts and survey responses into one place, tags them automatically and surfaces the reasons customers get in touch. Instead of reading tickets by hand, teams see contact reasons, recurring issues, top feature requests and the drivers of negative sentiment as trends over time. It is used by customer experience, support, product, marketing and revenue operations teams in B2B and B2C companies across ecommerce, software, finance, healthcare, beauty and travel. Feedback is tagged semantically at scale with custom categories and topics, anomaly detection flags spikes and sends alerts, release tracking ties feedback to what shipped, and customer journey mapping consolidates events into a single view. Mantra, the built in AI copilot, answers ad hoc questions about the feedback in a chat interface grounded in the company's own data. More than twenty integrations connect sources including Zendesk, Intercom, HubSpot, Freshdesk, Help Scout, Typeform, Trustpilot and G2, and all data can be exported. Pricing is published in euros with a 30 day free trial and no card required. Essential is €190 per month billed yearly or €240 billed monthly and includes 1,000 conversations a month, unlimited data sources, Mantra AI and data export. Pro is €690 per month billed yearly or €865 billed monthly, adds advanced segmentation, anomaly detection, customer journey mapping and negative sentiment drivers, and covers 5,000 conversations a month. Enterprise is priced on request with unlimited conversations, a dedicated customer success manager, on premises deployment and custom integrations.