Collab.com

Collab.com is a contact center and customer experience software vendor. Its core product, OneContact CC, is an omnichannel contact center platform covering voice, chat, WhatsApp and social channels, deployed in the cloud, on premises or in a hybrid arrangement. OneContact PBX provides the voice infrastructure and Nubitalk Cloud is the cloud native contact center as a service edition. It is sold to organizations from small teams to large enterprises, with customers in telecom, finance, retail and government across more than 40 countries. AI Studio adds virtual agents that automate customer interactions, agent assist that guides human agents during a conversation, speech analytics across recorded calls, and automated routing and resolution of requests. Around the core sit Data Studio for custom dashboards and KPI monitoring, quality monitoring with scoring and coaching workflows, gamification, workforce optimization for scheduling, dynamic agent scripting and CRM connectors for Salesforce and Microsoft Dynamics. Pricing is not published. Prospective customers schedule a call or download product sheets, and licensing is quoted per deployment. The AI features are additions to a full telephony and routing stack rather than a standalone product, which makes Collab relevant mainly to buyers replacing or expanding an entire contact center platform rather than adding a bot to an existing one.