CX Genie

CX Genie is an AI customer engagement platform that puts chatbots, live chat and a help desk in one workspace. Businesses build AI agents that answer customer questions, qualify leads, collect contact details through forms and open tickets, then hand the conversation to a human agent when the bot reaches its limit. The agents train themselves on previous conversations and on uploaded documents, and custom chat workflows control how a conversation moves from automated reply to human handover. The platform is aimed at customer support teams that want a help desk and AI in one tool, agencies managing chatbots for several client brands, and ecommerce stores automating sales and support. It deploys the same agent across WhatsApp, Facebook Messenger, Instagram, Discord and Telegram, plus Shopify and WordPress sites. Emotion and intent detection, CSAT reporting, ticket management and a shared mailbox round out the support side, and the Business tier adds white labeling and bots for multiple brands. Pricing is published in US dollars with a 16 percent discount on annual billing. Free costs $0 for one chatbot, one seat, 200 conversations a month and 20 documents. Starter is $39.99 per month, or $33.67 per month billed annually, for five seats, 5,000 conversations a month, unlimited chatbots and 100 documents. Team is $89.99 per month, or $75.67 annually, for 15 seats, 15,000 conversations, tickets, mailbox and unlimited documents. Business is $249.99 per month, or $219.67 annually, for unlimited seats, 60,000 conversations, bots for multiple brands and white label. Enterprise is priced on request and adds a custom trained AI model, SAML single sign on, 24/7 support, a 99.9 percent SLA and dedicated infrastructure.