Dovetail

Dovetail is a customer intelligence platform that collects customer signals from many sources and turns them into evidence that product, design and research teams can act on. It ingests sales and support calls, tickets, surveys, app reviews and research interviews, transcribes and analyzes them, and lets teams query the whole corpus in natural language with answers linked back to the original recordings and notes. It is built for product managers, designers, UX researchers, research operations leads, and sales, marketing and customer experience teams. The main components are Projects for transcribing calls and interviews and surfacing highlights and patterns; Channels, currently in a 2.0 beta, for analyzing feedback at scale and ranking ideas by priority; Chat for asking questions across first party customer data; Agents, which run scheduled, triggered or on demand workflows that monitor for changes, synthesize findings and recommend actions; Dashboards, in beta, for tracking sentiment, volume and themes; and Docs for generating reports, PRDs and briefs with evidence linked sources. The newest addition is Digital Twins, AI replicas of customer segments built from real data that teams can interrogate instead of guessing. The platform supports multilingual transcription and translation, semantic and keyword search over retrieval augmented generation, and PII redaction across text, audio and video. Dovetail publishes two plans. Free costs $0 with no card required and includes one channel, one project, Chat, basic AI summaries and AI clustering. Enterprise is custom priced and adds unlimited agents, channels, projects and Docs, dashboards, organization features such as folders, global tags, fields and templates, advanced AI features, redaction, compliance and access controls, and priority support with dedicated customer success and onboarding.