Duckie

Duckie is an agentic platform on which support teams build and run AI agents that resolve tickets, investigate customer issues, triage escalations and automate the workflows behind support. Instead of a scripted bot, a Duckie agent can reach into backend systems: it can process a plan change, triage an escalation or carry out a financial workflow, following instructions the team writes in plain English rather than code. It is intended for customer support and customer service organizations that want to handle more volume without adding headcount, and it does not require engineering time to configure. Agents connect to support channels including Zendesk, Intercom and Slack, to knowledge sources such as Notion, Confluence and Google Drive, and to any other tool through MCP, APIs or native integrations, with Stripe and Jira among those named. Each agent runs in one of three modes, Live, Shadow or Testing, so behavior can be observed on real tickets before it is allowed to act. A policy engine applies across every agent: PII is redacted before tool calls, high value actions such as a refund above $200 can require human approval, outbound domains can be restricted, execution is sandboxed, every run leaves a full trace, and a kill switch halts an agent instantly. Runbooks define how an inquiry is processed and guardrails check each response before delivery. Teams can switch between frontier language models, and the company holds SOC 2 Type II certification. Duckie does not publish pricing. The pricing page has been removed from the site, and prospects are directed to book a demo call or email the company for terms.