Empy.ai

Empy.ai is a conversation intelligence platform that coaches people during high stakes calls and analyzes those calls afterward. It is built for sales, customer success and support teams that want every call to follow a consistent standard instead of each rep running conversations their own way. The real time copilot connects to Zoom, Google Meet and Microsoft Teams without joining the meeting as a bot, listening locally through a desktop app. During a call it spots questions and suggests answers grounded in the company's own policies and knowledge base, tracks speaking balance and emotional tone, and shows coaching nudges, such as a warning that a participant's attention has dropped. After the call, an analytics workspace turns each recording into a structured report, scoring metrics such as agenda adherence, call to action quality, risks, sentiment and next steps, along with custom fields from a team's playbooks. Each rep gets a personal view of their calls and performance trends. Managers configure team playbooks and call flows for each scenario and upload company vision, messaging and knowledge so that coaching and reports follow the organization's own standard. The vendor emphasizes privacy, noting that generic AI note takers send sensitive audio to third party clouds, and says VPC and on premise deployment are available with full data isolation. Pricing is not published. Buyers can request a demo or book a call.