Parloa

Parloa is an AI agent management platform for enterprise customer service. Teams build, test and scale voice and chat AI agents that handle customer conversations, such as delivery questions, billing problems and reservation changes, and hand over to a human when a person should take over. The platform covers the agent lifecycle in one place. Performance Lab simulates and tests agents for every update or model change, and Parloa Lens monitors agents in production. Conversational Infrastructure supports voice interactions in more than 140 languages. Model orchestration and tuning is handled by Parloa, which selects and tunes models for each use case and bears the token cost. The platform has a low code front end so the teams closest to customers can build and improve agents without specialists. Parloa Zones supports data sovereignty and multi region deployment, and the platform can handle unlimited concurrent conversations. The company also starts engagements by analyzing a customer's contact center to find where agents will help most. It is built for large enterprises in sectors such as insurance, retail, travel and automotive that run high volume contact centers. Pricing is consumption based, charged per minute for voice and per interaction for chat. Rates depend on the complexity of each use case. Customers choose a volume package that applies across use cases, and plans are customized to each deployment. Outcome based pricing is supported where it makes sense. No standard price list is published.