Poly AI

PolyAI builds enterprise voice AI. Its platform lets large organizations create dialog agents that handle customer conversations by phone, chat, SMS and messaging, resolving them without passing the caller to a human agent. The company positions this as an agentic dialog platform, with agents built, tested and run on its own models. The platform is aimed at enterprises with high call volumes. Agents are built in Dialog Studio, which supports no code design through to full code, and include flows, tools and brand voice in one place. An assistant named Wren helps design, build, test and continuously optimize each agent. PolyAI runs its own dialog models, including Dialog RSN 1, an audio native model that reasons directly over raw call audio, and Dialog RAVEN 3.5 for webchat and multilingual text. Pre built integrations, a self serve Connect Portal and open APIs connect agents to existing systems. The company lists SOC 2 Type 2, ISO 27001, PCI DSS and GDPR compliance, and publishes documentation covering Agent Studio, an agent development kit, an API reference and MCP. No price figures are published. The pricing page states that ongoing use of the voice agent is priced per minute, which includes performance improvements, maintenance and 24/7 support, and directs buyers to a contact form to start a conversation.