QueryPal

QueryPal is an agentic AI customer support platform that learns from a company's own support history, including past tickets, documentation, expertise and workflows, so that its responses sound like those of the team's best agents. It connects securely to a help desk and knowledge bases, and can work with sensitive data such as personal and payment details. The platform has three named products. QueryPal Intercept integrates with email and writes first draft replies in seconds, which agents review before sending, and the site cites over 90 percent agent approval of drafts. QueryPal Prism continuously analyzes support tickets and sentiment to show where the business can improve. QueryPal Concierge is an agentic chatbot that resolves or deflects issues before they reach a human agent, with the aim of resolution rather than simple deflection. QueryPal is built for support and operations teams that need security controls. The company states that it is SOC 2 Type II and GDPR compliant, and offers fully hosted, self hosted and managed hosting options so that sensitive information can stay inside the customer's own environment. A dedicated success team handles integrations, and prospects can request a free ticket analysis. Pricing is not published on the site. Visitors can try the product or book a demo, and an ROI calculator is available.