Espressive

Espressive was the vendor of Barista, an enterprise virtual agent for IT and HR service desks. The company has been acquired by Resolve, its domain now redirects to resolve.io, and its conversational AI and language model capabilities have been folded into RITA, Resolve's agentic IT assistant. Buyers looking for Barista today should evaluate RITA and the Resolve platform it sits on. RITA works inside Microsoft Teams, Slack and service portals. It understands an employee's request in conversation, runs contextual diagnostics, and executes automated workflows across IT systems so that routine tickets are resolved without a technician. Resolve ships prebuilt workflows for the five most common service desk requests: password resets and account unlocks, access requests, software installation and licensing, email and collaboration tool problems, and VPN troubleshooting. For tickets that do reach a human, RITA hands over enriched diagnostics and a recommended next action. The wider platform adds a Knowledge Agent that answers employee questions from more than 500 integrated sources such as ServiceNow, SharePoint, Confluence and Workday in more than 130 languages, an Automation Agent for cross domain remediation, and AgentLab for building custom agents. The target customer is an enterprise IT organization with a large service desk. Pricing is not published. Resolve's site has no pricing page and asks buyers to request a demo. Resolve states that RITA is connected to Espressive through the acquisition; the Barista name is no longer used on Resolve's product pages.