Octocom

Octocom is an AI customer support platform for ecommerce brands. Its AI agents handle customer conversations across chat, voice, email and social media around the clock, answering from the brand's live catalog, order data and policy documents, and carrying out the requested task rather than pointing the customer to a help article. It is aimed at online retailers from growing brands to enterprise businesses that want to absorb support volume without adding headcount. The agents work in more than 100 languages and in the brand's own voice, and the company lists over 200 prebuilt actions such as refunds, returns, swaps, subscription pauses and address changes across Shopify, WooCommerce, BigCommerce, Magento, Stripe, PayPal, AfterShip and other systems, with more than 120 integrations overall. Beyond support, the same agents act as a shopping consultant that recommends products from the catalog, answer phone calls without hold queues, and reply to comments and direct messages on social channels, hiding spam and moving order issues into private messages. Edge cases are escalated to human agents with full context, and every answer is cited to company data. Pricing scales with monthly conversation volume. Basic starts at $100 per month for up to 199 conversations and includes one AI agent, templates, multi language detection, basic analytics and Slack and email integrations. Advanced starts at $200 per month and scales to 5,000 conversations, adding up to five AI agents, custom personalities, sentiment analysis, real time human handoff, webhook and API access, prompt A/B testing and priority support. Scale is custom priced for higher volumes and adds SSO, SCIM, audit logs, custom SLAs, a dedicated account manager and 24/7 phone and Slack support. Both self serve plans offer a free trial.