Ebi.Ai

EBI.AI is a self service platform for building and running AI assistants that answer customer and employee questions. The vendor calls the product AI Studio: an organization adds web links and uploads documents it has already written and approved, the assistant is trained on that content, answers in conversation, hands off to live chat when needed and reports on how well it is performing. It is built so a customer service team can administer it; the day to day work is reviewing the platform's automated training suggestions, which the vendor puts at around 30 minutes a week. It is aimed at business leaders and customer service teams, and at digital marketing agencies and partners deploying assistants for clients. Capabilities include conversation flows and advanced workflow nodes, chat logs and an analytics dashboard, a web messenger with live chat seats, third party app integrations, AI agents that can take control of a chat, customizable system instructions, web search, data redaction, support for more than 130 languages, and options for a private instance and data residency. The company says it has managed data for more than 20 years and built AI assistants for a decade. Pricing is published in pounds sterling. Starter is £49 per month with a 14 day free trial, one live chat seat and an analytics dashboard. Standard, the recommended plan, is £99 per month and adds higher response limits, integrations, agent handover, 15 live chat seats and advanced workflow nodes. Pro is £149 per month with 20 times the response limits, web search, coding tools, data redaction, unlimited chat users and enhanced reasoning. Enterprise starts from £2,000 per month for regulated organizations and includes SSO and SAML, a private instance, data residency choices, multi client management, a dedicated account manager and onboarding. Annual billing saves 15 percent, every plan allows unlimited end users, and a fair use policy applies.