Level AI

Level AI is an enterprise customer experience platform for contact centers. It combines AI agents that handle customer conversations with an intelligence layer that listens to every interaction across voice, chat, email, surveys and CRM data, then turns that into quality scores, coaching and product insight for the human side of the operation. It is designed for high volume, high stakes service environments in financial services, healthcare, insurance and retail. AI Virtual Agents take customer interactions from triage through resolution. Quality Management scores every conversation against standardized rubrics instead of a sampled few. Agent Assist gives representatives real time guidance and suggested responses during a call, and Agent Coaching turns the results into individual feedback and improvement plans. Voice of Customer analytics extracts themes and drivers from the full body of interactions, and screen recording gives supervisors visibility of what agents are doing alongside what they are saying. The vendor positions its purpose built models as substantially more cost efficient than routing the same volume through a general purpose large language model. Pricing is not published. Level AI sells to enterprises through a demonstration and quote process, and there is no public plan list or self serve option.