Loris

Loris is now Contentsquare Conversation Intelligence. Contentsquare completed its acquisition of Loris on October 23, 2025, and loris.ai redirects to the Conversation Intelligence page on the Contentsquare platform. The product analyzes voice, chat and email conversations between customers and both human and AI agents to surface contact drivers, sentiment, root causes and agent performance, and it ties those findings to what the same customers did on the website or app. It is for customer experience, support and digital leaders: chief customer officers looking for churn risk, support executives trying to lower cost and raise quality, and marketing and growth leaders trying to find what is blocking conversion. Capabilities include conversation insights that explain why customers reach out and how sentiment shifts affect revenue; AI agent analytics that track containment, transfers, abandonment and sentiment so teams can tune prompts, guardrails and escalation; consistent quality assessment and prioritized coaching opportunities drawn from real conversations; and contact drivers shown directly inside Contentsquare Product Analytics. Sense Analyst, Contentsquare's AI analysis layer, can combine behavior and conversation data in a single query. Pricing is not published. The page offers a free start and a demo booking, and Contentsquare quotes Conversation Intelligence as part of its platform rather than as a priced standalone plan. Existing Loris customers still sign in through the Loris login, and the acquisition press release describes the technology as an intelligence layer bridging traditional web journeys with human and AI powered conversations.